Building a Knowledge Hub is a smart move, but how you organize it can determine whether users find it helpful or give up in frustration. A well-organized Knowledge Hub makes information easy to discover, keeps users engaged longer, and encourages return visits.
Let’s dive into how you can structure your Knowledge Hub to create a seamless, intuitive experience for your audience.
Without clear organization, even the best content can get lost. Users may struggle to find answers, leading to higher support requests and lower satisfaction.