Launching a Knowledge Hub is a smart move, but knowing what topics to include can make the difference between a thriving resource and a forgotten one. Choosing the right topics ensures your Hub is useful, relevant, and continues to attract both users and search engines.
Here’s a guide to the top ten foundational topics every Knowledge Hub should cover, no matter your industry.
1. Getting Started Guides
New users often need help understanding your product, service, or platform. Create easy-to-follow guides that walk beginners through setup, first steps, and early wins. A strong Getting Started section can significantly reduce support requests and improve user satisfaction.