Define Clear Core Categories

Start by identifying the major themes or topics your Knowledge Hub should cover. These will become your main categories.

For example, if you’re running a software platform, your categories might include:

  • Getting Started

  • Features and Tools

  • Troubleshooting

  • Billing and Account Management

Keep your category list short and focused. Too many categories can confuse users. Each article should fit neatly into one main category to avoid overlap.

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