AI is revolutionizing eCommerce customer service in 2025. From AI chatbots to automated responses, artificial intelligence can enhance customer interactions, streamline support, and improve overall satisfaction.
How AI can enhance customer service:
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AI Chatbots: Use AI-powered chatbots to provide 24/7 customer service. These bots can answer common questions, guide customers through product selections, and even help with the checkout process.
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Automated Order Tracking: AI can send personalized updates about order status and estimated delivery times to customers, improving the post-purchase experience.